Privacy policy
This Privacy Policy concerns the company BORDEAUX CROISIERE, a limited liability company with a share capital of €378,000, registered under SIRET number 75103399400037, SIREN number 751033994, APE code 5030, as well as the websites “lesbateauxbordelais.com” and “yachtdebordeaux.com”.
Article 1. GENERAL PROVISIONS
The company is committed to ensuring the protection of your Data and the manner in which it may be processed on the website lesbateauxbordelais.com (hereinafter referred to as the “Website”). This personal data processing policy applies within the framework of the relationship between you, as a user of the website lesbateauxbordelais.com, and BORDEAUX CROISIERE, owner and data controller of this Website.
This personal data processing policy defines and informs you of the manner in which BORDEAUX CROISIERE uses and protects the information that you may provide to us when using this Website. BORDEAUX CROISIERE undertakes to process your personal data in accordance with applicable data protection laws and information practices. This version applies to all residents of the European Union whose data is governed by the European Regulation on the Protection of Personal Data of 27 April 2016, directly applicable in all European Union Member States as of 25 May 2018 (GDPR), as well as by the French Data Protection Act No. 78-17 of 6 January 1978, as amended.
We invite you to carefully read this document in order to understand our practices regarding the processing of your personal data.
Article 2. DATA CONTROLLER
The data controller is BORDEAUX CROISIERE SARL, whose registered office is located at Cité Mondiale, 23 Parvis des Chartrons, 33074 Bordeaux CEDEX, France, registered with the Bordeaux Trade and Companies Register under number 751033994.
Article 3. RECIPIENTS OF PERSONAL DATA
We may share your personal data with other members of our group, namely our parent company and its subsidiaries (the “NAUTICAP Group”), which contribute to the provision of the services and products offered through the Website.
We will disclose your personal information to third parties outside the NAUTICAP Group only under the following circumstances: to regulatory authorities, judicial and law enforcement bodies, public agencies, and third-party companies, strictly within the framework defined below, in order to:
Comply with any legal obligation, court order, subpoena, formal notice, search warrant, or any other applicable legal or regulatory obligation or request imposed upon BORDEAUX CROISIERE.
Protect the rights, property, or safety of BORDEAUX CROISIERE, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and credit risk reduction purposes.
Enforce the Terms and Conditions and other agreements, or investigate potential violations thereof.
Facilitate the acquisition of BORDEAUX CROISIERE by a third party.
Facilitate the acquisition by a third party of a substantial part or substantially all of the assets of BORDEAUX CROISIERE.
Article 4. ACCEPTANCE
4.1
Any use of the Website implies your unconditional acceptance of and full adherence to these terms and conditions, which shall prevail over any other document. If you do not agree with any aspect of these terms, you must refrain from using the Website. These terms apply to the Website, all services offered through the Website, and any other channels associated with the Website (including contact with our customer service department).
4.2
This Privacy Policy shall enter into force on December 15, 2019. BORDEAUX CROISIERE reserves the right to amend these terms and conditions at any time, in whole or in part, in accordance with Article 12. Consequently, we invite you to review them each time you use the Website.
Article 5. PERSONAL DATA COLLECTED BY BORDEAUX CROISIERE
When you use the Website or make use of services related to the Website, personal information concerning you may be collected, including:
5.1 Information provided when placing an order:
First and last name, email address, delivery address, telephone number.
5.2 Order tracking data:
Purchased product, service provided, order history, reviews relating to the service, products viewed, use of a promotional code, delivery method and fees, purchase details, gift voucher number.
5.3 Purchase of a gift box for a third party:
You may be required to provide information relating to the beneficiary during the ordering and/or booking process. In such cases, it is your responsibility to ensure that the beneficiary or beneficiaries do not object to you communicating their personal data within the framework defined by this Policy.
5.4 Surveys and studies:
We may occasionally ask you to respond to surveys conducted for research purposes. This processing is carried out on the basis of your consent.
5.5 Automatically collected information:
Certain personal and non-personal data are automatically received and sometimes collected from you or your computer when you visit the Website. We receive and collect the domain name and host from which you access the Internet, the IP address of the computer you are using, the browser software you use, your operating system, and the date and time you access the Website.
5.6 Information collected through the Website (cookies):
For the same reasons that we collect and process Automatically Collected Information, we use cookies that enable us to improve and personalize the browsing and purchasing experience on the Website.
5.7 Other information collected through the Website:
To help us understand the effectiveness of certain email marketing campaigns, BORDEAUX CROISIERE may use technologies enabling us to understand the pages and emails you view, open, and leave, as well as the emails you have opened that resulted in an action on your part.
Article 6. PURPOSE OF THE USE OF YOUR PERSONAL DATA
6.1 Legal Bases
Performance of the Contract : It is necessary to process this personal data in order to finalize and perform the contract entered into with you regarding your use of the Website, as defined in the Terms and Conditions.
Legitimate Interests : Data is processed on this basis where we have a legitimate interest in processing the data that does not override your rights and freedoms.
We collect and process personal data for the purpose of improving and measuring the effectiveness of the Website and enabling you to make better use of it.
If you make a purchase through the Website or redeem a gift, we will process your personal data in order to respond to any requests or inquiries you may submit concerning the Website, and to send optional upgrades or reminders relating to a product you have purchased or redeemed, or regarding other similar products.
6.2 Finalités :
Ce traitement de données est destiné à satisfaire à nos obligations de vigilance à l’égard de la clientèle, et notamment :
6.2 Purposes
This data processing is intended to satisfy our customer due diligence obligations, including in particular:
Allowing you to access and use the Website.
Providing you with the information, services, and gift boxes you request from us and fulfilling orders placed through the Website.
Recording, processing, and fulfilling your orders and/or reservations.
Managing your customer account and/or beneficiary account.
Preventing the fraudulent use of gift vouchers.
Providing you with information regarding services likely to be of interest to you, where you have consented to receive such commercial communications or where you are already a customer.
With regard to third parties, BORDEAUX CROISIERE may provide you with information relating to third-party products and/or services where you have consented to receive such commercial communications.
Ensuring, improving, testing, and monitoring the effectiveness of the Website.
Monitoring metrics such as the total number of visitors, traffic figures, and demographic profiles.
Ensuring that Website content is presented in the most effective manner for you and improving your use of the Website.
Processing and responding to any inquiries, requests, or complaints you may submit via the Website or through our Customer Service department.
Processing and responding to any request made either by you or by the Partner with whom you made a reservation.
If you have not completed an online reservation for a stay, we may contact you to remind you to continue your booking process.
Obtaining your feedback regarding the Website and our services.
Informing you of changes to the Website and/or our services.
Sending you commercial information by post, provided that you did not object to this at the time your data was collected.
Article 7. STORAGE AND TRANSFER OF YOUR PERSONAL DATA
As a matter of principle, we ensure that Data is not transferred outside the European Union or to a country that has not been subject to an adequacy decision by the European Commission.
However, we will only transfer your personal data outside the EEA if the European Commission has determined that the relevant third country ensures an adequate level of protection in compliance with EU data protection standards, or if appropriate safeguards have been implemented to protect your personal data.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we make every effort to protect your personal data at all times, we cannot guarantee the security of information transmitted to us; any transmission is made at your own risk. Once we have received your information, we will use strict procedures and security measures in an attempt to prevent unauthorized access.
Article 8. LINKS
8.1
The Website may contain links to other websites (“Linked Sites”). BORDEAUX CROISIERE is not responsible for the privacy policies or practices in effect on Linked Sites. This Policy applies solely to information collected on the Website. When you access any Linked Site, it is your responsibility to review the privacy policy published on the relevant Linked Site. The terms of our Policy do not apply to Linked Sites. Please review these policies before submitting any personal data on Linked Sites.
8.2
The Website contains links to other websites and resources provided by third parties solely for convenience and informational purposes. We disclaim all liability for any issue attributable to a Linked Site or arising from any agreement concluded with or through a Linked Site. We have no control over the content of these websites or resources and disclaim any responsibility for them or for any loss or damage that may arise from your use of the Linked Sites.
Article 9. RETENTION PERIOD OF YOUR PERSONAL DATA
9.1
As a general rule, we intend to retain your personal data for a period of three years from the last date on which we had contact with you or, where you have entered into a contractual agreement with us, for three years following the end of the performance of our contract.
9.2
We do not retain payment information that you provide to us in order to pay for an order or an upgrade.
9.3
If you provide bank account details so that we may transfer funds to you, we will retain this data in your file, but it will only be used for the purpose of making payments to you. Please note that, in certain cases, we may retain your data for a longer period, for example if we are handling an ongoing complaint concerning you, if we reasonably believe that the law or a competent authority may require or expect us to retain your data, or if we have a legitimate interest in retaining your data and such legitimate interest does not override your rights and freedoms.
Article 10. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA
10.1 Right of access
You have the right to request a copy of the personal data we hold about you. We will only charge a fee for this request if we consider your request to be unfounded or excessive.
10.2 Right to rectification
You have the right to request that any inaccurate personal data we may hold about you be corrected.
10.3 Right to erasure
You have the right to request that we erase your personal data where:
your personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
you withdraw your consent and there is no other legal basis allowing us to process your personal data;
you object to the processing and there are no overriding legitimate grounds justifying the processing;
your personal data has been unlawfully processed;
your personal data must be erased in order to comply with a legal obligation.
We may not be able to comply with your request where we require your personal data to comply with a legal obligation, in connection with legal proceedings, or in the exercise of the right to freedom of expression and information.
10.4 Right to restriction of processing
You have the right to request that we restrict the processing of your personal data in the following situations:
if you contest the accuracy of your personal data;
if the processing is unlawful and you do not want us to erase your personal data;
if we no longer require your personal data for processing purposes, but you require the data in relation to a legal claim;
if you have objected to our processing of your personal data pending verification of whether our legitimate business interests override your interests, rights, and freedoms, or in connection with legal proceedings.
When you exercise this right, we are only permitted to store your personal data. We may not process the data unless you consent, or unless processing is necessary in connection with a legal claim, to protect the rights of another natural or legal person, or for reasons of important public interest. We will inform you before the restriction of processing is lifted.
10.5 Right to data portability
You may request that we provide you with the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you may request that we transfer your personal data directly to another data controller where technically feasible.
This right only applies:
where we process your personal data based on your consent or where such processing is necessary for the performance of the contract entered into with you;
and where the processing is carried out by automated means.
The exercise of the right to data portability must not adversely affect the rights and freedoms of third parties whose data may be included in the transmitted data following a portability request.
10.6 Right to object
You have the right to object at any time to the processing of your personal data where the legal basis for such processing is the pursuit of our legitimate interests.
You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
10.7
You may exercise any of these rights by sending a request to contact@lesbateauxbordelais.com. You also have the right to lodge a complaint with the competent data protection authority in your jurisdiction regarding our processing of your personal data by contacting the Data Protection Commissioner. You may also lodge a complaint with your Data Protection Authority — the CNIL.
National Commission on Informatics and Liberty (CNIL)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
France
Telephone: +33 (0)1 53 73 22 22
Fax: +33 (0)1 53 73 22 00
Website: http://www.cnil.fr
Article 11. MODIFICATIONS TO THESE TERMS
11.1
f we amend these terms and conditions, in whole or in part, such modifications will be published on this page. The new terms and conditions may be displayed on-screen and you may be required to read and accept them before continuing to use the Website.
11.2
Should we decide, at any time, to use your personal data in a manner substantially different from that stated in these terms and conditions or from the manner communicated to you at the time the data was collected, you will have the option to accept or refuse the use of your personal data in accordance with the new method.
Article 12. CONTACT
For any questions relating to this Privacy Policy or for any request concerning your personal data, you may contact us by sending an email to our department at: contact@lesbateauxbordelais.com